Home - Refunds & Returns

Refunds & Returns

OUR RETURNS POLICY

Clothing
In addition to your statutory rights, we allow the return of any goods within 7 working days of you receiving your order for exchange or a credit note.

Wrong Size
Any item(s) that is ordered by you that does not fit, may be returned to us for a credit note, or exchanged for a different item / size

Damaged / Defective Goods
Notification of receipt of damaged or defective goods must be received within seven days of the date of delivery. Goods can then be returned for replacement. Goods found not to be defective will be returned and the extra carriage costs will be charged to you.

Returns Procedure
Returns must arrive with the original manufacturer's packaging and labels still attached, and must be shipped the same way it was dispatched to ensure sufficient shipping insurance cover. You should send any returns using registered post to ensure safe carriage.

The customer will be responsible for all postage costs for returning any item(s). Please include a full description of the reason for the return and any other requirements.

We will re-imburse the postage paid when returning faulty items only. (Please note, this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery. We will make the refund to the original credit / debit card, or to your Paypal account, as soon as the return has been received.

If you wish to return any items to YouLoveClothing.com please email us at returns@youloveclothing.com. Wrap your item(s) safely and securely to avoid damage in transit back to us. It is advisable to obtain a proof of posting certificate and arrange the necessary compensatory cover for the items.

Send your package back to our returns address, which we will give to you once we have received your email.

Company Information
Company's Registration Name - UKDR Clothing & Music Ltd
Place of Registration - Company House, England
Registered Office - 39b York Rd, Hartlepool, TS26 8AH, UK
Company's Registered Number - 06838673
Contact Telephone Number - 0844 556 1177
Contact Email - Sales@YouLoveClothing.com

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