Delivery Information

We recommend, where appropriate, packages are sent via registered services. We specialise in unique, one-off games and cutting edge technology therefore we prefer not to take chances when it comes to delivery to maintain our high standards of service from site to door. All UK packages will therefore require a signature on delivery. Should this be problematic or if you have any queries, our dispatch team will be more than happy to assist.

UK Standard delivery is using Royal Mail Signed For service. Packages travel in the usual mail service, but require a signature on delivery. Insurance is limited to the value of 100 First Class stamps! This is at present £36. There is a tracking facility, though it is a little limited to dispatch and delivery.

Our UK Special Delivery is via Royal Mail Special Delivery which is a premium service starting at just £5.25. Guaranteed for next working day delivery before 1pm to the vast majority UK addresses. Packages are fully tracable online. Also included is basic insurance up to £500. A signature is also required on delivery.

International (Europe & Rest of World) Standard packages are sent via Royal Mail Small Packet service, but unfortunately cannot be tracked.

Europe and ROW Signed For packages are sent via Royal Mail Airsure (where available) and Royal Mail International Signed For Service (where not) to ensure speedy and safe delivery of airmail small packets overseas. Items can be traced online and Genki will insure the package as appropriate to the value of the order. While times vary with destination, delivery is rapid with items on the next available flight out of the UK and items also receiving priority handling abroad.

Please note postage is calculated by our unique sliding scale. There is a basic charge for one item that is calculated according to destination. These charges are in the table below. However extra items will not neccessarily incur extra postal charges within the UK. The best way to calculate the exact postage cost would be to add the items to the shopping cart and select your destination. This is especially true for hardware or bulky games due to the varying weights.

  UK Standard UK Special Delivery EU
(+£4.50 Signed For)
(+£4.50 Signed For)
1 Game £2.25 £5.20 £2.00 £3.00
2 Games £2.75
£3.00 £5.50
3 Games £3.25 £6.35 £4.00 £8.00
4 Games £3.75 £6.35 £5.00 £10.50
5 Games £4.25 £6.35 £6.00 £13.00
6+ Games & so on.... £8.15 & so on & so on...
11+ Games £10.00 £10.00    
Approximate Delivery Time (in working days) 1-2 Days 1 Day 3 Days 5 Days

Parcels over 2KG uses the services of ParcelForce 24 for all UK orders weighing over two kilo's. This ensures guaranteed next working day delivery to virtually all UK destinations,except Northern Ireland where the default service is ParcelForce 48. Heavy overseas orders are also sent by the EMS backed ParcelForce via Euro 48 and International Scheduled services. International delivery times vary upwards of two working days with the speedy EMS backed courier.

(Please note: the maximum delivery charge in the UK is £10.00, not the higher price quoted on the ParcelForce site.)

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